| Union Bank Of India (UBI) Tollfree Number | 1800 22 22 44/1800 208 2244 |
|---|---|
| Union Bank Of India (UBI) Customer Care Number | 080-25300175 |
| Union Bank Of India (UBI)Phone Number | 022-22892000 |
| Union Bank Of India (UBI)Email Address | ubiinvestors@dfssl.com |
| Address | Union Bank Bhavan, 239, Vidhan Bhavan Marg, Nariman Point, Mumbai – 400 021, Maharashtra, India |
| State | Customer Care Number | Email Address |
|---|---|---|
| Union Bank Of India Customer Care Assam/Arunachal Pradesh | 0361-2661760 | roguwahati@unionbankofindia.com |
| Union Bank Of India Customer Care Andhra Pradesh | 040-23460151 | cbs-hyderbadmain@unionbankofindia.com |
| UBI Customer Care Bihar | 0612-2211523 | cbspatnamain@unionbankofindia.com |
| UBI Customer Care Chandigarh | 0172-2779226 | cbschandigarhmain@unionbankofindia.com |
| UBI Customer Care Chattisgarh | 0771-2546004/5 | roraipur@unionbankofindia.com |
| UBI Customer Care Gujarat | 0261-2462923 | rosurat@unionbankofindia.com |
| UBI Customer Care Haryana | 01662-247262 | chandnichowk@unionbankofindia.com |
| UBI Customer Care Himachal Pradesh/Jammu And Kashmir | 0191 – 2570132 | cbsjammumain@unionbankofindia.com |
| UBI Customer Care Jharkhand | 0651-2209897 | cbs-ranchimain@unionbankofindia.com |
| UBI Customer Care Karnataka | 080-22258345 | gandhinagar@unionbankofindia.com |
| UBI Customer Care Kerala | 0471-2561111/20/21/22 | rotrivandrum@unionbankofindia.com |
| UBI Customer Care Madhya Pradesh | 0755-2676720 | robhopal@unionbankofindia.com |
| UBI Customer Care Maharashtra | 0712-2429131 | ronagpur@unionbankofindia.com |
| UBI Customer Care Orissa | 0671-2619690 | cbscuttack@unionbankofindia.com |
| UBI Customer Care Punjab | 0183-2556067 | amritsarmain@unionbankofindia.com |
| UBI Customer Care Rajasthan | 0141-2575760 | cbs-jaipurmain@unionbankofindia.com |
| UBI Customer Care Tamil nadu/Pondicherry | 044-23460725 | chennaimain@unionbankofindia.com |
| UBI Customer Care Uttar Pradesh | 0532-2561496 | cbsallahabadmain@unionbankofindia.com |
| UBI Customer Care Uttarakhand | 0135-2740913 | rodehradun@unionbankofindia.com |
| UBI Customer Care WestBengal/Sikkim/Andaman & Nicobar | 033-22285069/68 | cbsdharamtolla@unionbankofindia.com |
CALL CENTRE OVERVIEW
| All-India Toll Free number : 1800 22 22 44 / 1800 208 2244 Charged Numbers: 080-61817110 Dedicated number for NRI: +918061817110 |
| Union Bank of India has, through the Call Centre, introduced still another uninterrupted 24x7x365 banking service to its customers. The Bank is now just a call away from the public in general and its customers in particular, for their banking needs. The Call Centre, being one of the delivery channels, will offer banking facilities through Interactive Voice Response (IVR) as well as through a human interface by connecting the customer to the Call Centre executive. Calls can be taken by the IVR in 7 Regional languages (Malayalam, Marathi, Gujarathi, Bengali, Kannada, Tamil, Telugu) besides Hindi and English. The IVR will provide certain banking services e.g. Account Information, Current Balance, last five transactions etc to those customers who have registered with a PIN, without requiring them to speak to an agent. The IVR also facilitates the customer in hotlisting their debit cards, seeding their Aadhar number, Stop payment of cheque etc. without speaking to the customer care executive. At any point of time during the call, the caller can switch to an agent for any information on Banks products and services, for placing any service requests or to lodge any complaint. Call centre services are broadly classified into the following segments. Retail Deposits: Banking Services which include account-related information, Retail product and process-related information, generation of phone banking PIN etc. |
Debit Card Services
Debit Card Services which include Reporting loss of debit card and blocking, Blocking the card by the customer on IVR, lodge complaint for failed debit card transactions and generation of duplicate debit card PIN.
Internet Banking Services which includes registration, Self User Creation, Forgot-Reset of Passwords, Basic troubleshooting in Internet banking application, Enable and Disable Login and 2FA authentication issues.
Mobile and SMS Banking services which include Mobile Banking registration, installation of Mobile application, Mobile Banking Deregistration requests, SMS Banking registration and deregistration requests etc. The Call Centre services include making outbound calls for Tabulous Banking lead generation, undertake surveys and feedback on Banks products and services and run promotional campaigns.